Required skills to be successful:

• BA degree in Mechanical, Electrical, or Automotive Engineering; Postgraduate in Business Management or Information Technology is a plus.
• 8-12 years of experience in the Automotive Aftersales department, with 2-3 years in an Aftersales Manager position.
• Expertise in optimizing Automotive Services and managing multiple priorities in a fast-paced environment.
• Proven ability to develop, execute, and manage the entire service customer journey.
• Experience in Omnichannel Customer Experience Mapping and CRM environment.
• Proficiency in business transformation of Data Analytics, MIS, and BI, including tools like SAP, Power BI, Tableau, Qualtrics.
• Familiarity with methodologies like Six Sigma, Agile, and Design Thinking.
• Fluency in English; GCC experience and experience with premium automotive brands are ideal.