Oversee all aspects of guest communications to ensure timely and personalized responses to enquiries, requests and feedback
Develop, improve and/or implement strategies to enhance guest satisfaction
Details
Qualifications And Requirements
Minimum 3 years' experience working in luxury hotel environment, with at least 3 years experience in Front Office operations. Middle East experience and hotel pre-opening experience is an advantage.
With High School Diploma or equivalent. Bachelor's degree in hospitality management or related field is preferred.
Good knowledge of HotSOS, Opera, HMS and Guest messaging software
Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
Exceptional communication skills, with fluency in English and the ability to connect with guests from diverse backgrounds. Fluency in Arabic is a definite advantage.
Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
With a proven track record of delivering exceptional guest service and resolving issues quickly and effectively
