Qualifications:

• Application Monitoring:Regularly monitor and maintain application performance to ensure smooth and efficient operation
• Technical Support:Provide first-line technical support for application-related issues, responding to user-reported problems via email, phone, or ticketing systems
• Troubleshooting and Diagnosis:Analyze and troubleshoot application issues, diagnose root causes, and implement solutions or workarounds
• Incident Management:Manage and prioritize support tickets, ensuring timely resolution and escalating critical issues to the appropriate teams when necessary
• Collaboration:Work closely with developers, system administrators, and other IT professionals to address complex issues and implement improvements