Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.
Details
Qualifications :
Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
Fluency in English & French is mandatory. Another European languages is a plus
Excellent written and verbal communication skills
Familiar with ticketing tools and systems
An understanding of how CRMs systems work
Strong understanding of basic computer skills
Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
A curiosity to understand and troubleshoot complex customer inquiries
Strong sense of time management and prioritization of work
