Develop and implement comprehensive training strategies for new hires and existing team members.
Conduct training sessions on contact center best practices, customer service excellence, and company policies.
Details
Qualifications:
Bachelor's degree in Business, HR, or a related field (preferred).
5+ years of experience in training and development, preferably in a contact center environment.
Strong leadership and communication skills.
Experience designing and delivering remote training programs.
Proficient in using e-learning tools and learning management systems (LMS).
